Privacy Policy

Cynate privacy policy

Being a computer security company committed to providing you online safety, Cynate understands your desire to have your private information guarded. Cynate respects your anxieties about privacy and values its relationship with you. This Notice specifies the types of information we collect via Cynate's Antivirus product and our Cynate website.

Cynate Commitment to Protect Your Privacy

Protecting Customers is a core value at Cynate, and one of the reasons we are committed to guarding your privacy online. Our Privacy Policy explains how Cynate collects and uses the individually identifying information you render on our Websites and from Cynate product. It also describes the choices available to you regarding Cynate's use of your individually identifying data.

This Privacy Policy pertains to customers who use Cynate Product and Service. Collection, use, protection, and disclosure of personal information may be governed to various regulations outside the United Kingdom. Despite your country of birth, if you use our Site or Product, you agree to abide by this privacy policy. If you are under the age of 18, you should ask your parents or a guardian before you use our product. If you are not yet 18, then do not use our product.

We do not sell, trade, present or otherwise transfer to outside parties your individually identifiable information. It does not involve trusted third parties who support us in operating our product, website, servicing you, or conducting our business, so long as those parties accept to keep the information private.

However, non-personal identifiable, unidentified visitor and antivirus product user information may be used for the objectives of targeting related products via the Cynate service.

Sites Covered by This Policy

The Cynate website ( is covered under this Privacy Policy. This Privacy Policy also applies to the following product: the Cynate antivirus product. This Privacy Policy may also apply to new websites and antivirus products we develop. The Privacy Policy does not incorporate any third-party products.

Personal Information We Collect and How We Use It

We collect private information at several times when you use our product. Your participation is entirely voluntary, and you have the opportunity not to disclose any information that we request by deciding not to participate in a proposal or by uninstalling our Product. We provide a product that enhance the security of your personal computer and protect you against several viruses. In order to personalize user experience and adequately protect the computer's security, we collect individual identifying information about you and the computer behavior that supports us determine what is a potential threat to your computer system security and what is an understandable program or file.

Payment Information

When you pay to subscribe to a Cynate licensed product, we will obtain some of your specific information which includes your name, email address, billing & credit card information (we collect credit card information using a highly Secure Socket Layer or "SSL" connection). Your payment detail is not shared with third party parties and is only used for the determinations of billing your subscription. Your payment information is securely collected using a secure billing process that is completely PCI compliant (Payment Card Industry Data Security Standard compliant)


During installation, we may grab information from you in regards to current antivirus and any other applications you may be running to make sure compatibility with Cynate antivirus. We do not share the gathered data with any third parties.

Cynate Registered Users

If you register as a Cynate Antivirus user, we collect information such as your name, email address, and password. We do this to present you with email support, provide product updates, provide an email newsletter to product users. You may opt-out of the registration at any time you want, and either uses the product anonymously or remove your email address from the database we have, using the unsubscribe link provided in the email sent to your address. You may also request to opt-out any time by emailing from the email id you wish to unsubscribe from.

Customer Support Information

To present you with customer support and to better respond to your requirements, we may also accumulate additional information from you with your approval, which may include your name, email address, telephone number, and mailing address. We will not disclose any individually identifying information with any third parties other than our Cynate customer service representatives without your specific written agreement.

Cynate Customer Surveys

We use data submitted through our Website or online user surveys or collected through email to analyze the characteristics of our clients and improve our product. We will occasionally provide anonymous, aggregated statistics about the users in reports made available to any third parties, or to the public. These reports will not any individual Cynate users nor contain any personally identifiable information.

Cynate Communications

If you sign up for Cynate newsletters, or send us direct emails, we will collect your contact information to accomplish your request. To unsubscribe, follow the unsubscribe link, which appears at the end of each communication.


A cookie is the small text file sent to the browser. Cookies are stored on your computer system's hard drive for record keeping purposes. We use session ID and persistent cookies. We use cookies and few other technologies to keep track of your communications with our sites and to provide a personalized experience.

For the session ID cookie, once you terminate your browser, the cookie will dismiss. A persistent cookie remains on your PC's hard drive for an extended period. You can remove these cookies by following directions provided in the Internet browser's help file.

Global Unique Identifiers

A GUID (Global Unique Identifier) is a randomly generated alphanumeric identifier utilized to indicate a unique installation of our Product. We may create a GUID when you install our Product. We use GUIDs to track installations and to facilitate features and functionality for particular customers who subscribe to our Product.

Software Information

We use a technology that allows us to determine the operating systems (OS) you are using and to view your computer's registry. The software installed on your computer has unique registry keys. By inspecting your registry, we can detect whether you have a compatible OS (operating system). We use your computer registry information to determine whether our antivirus is compatible with software already present on your computer system. We do not tie registry information collected to our customers' Personally Identifiable Information.

Legal Disclosure

We may also reveal account information in special cases when we have reason to believe that revealing this information is necessary to identify, contact or bring legal action against someone who may be breaking our policies or may be causing injury to or interference with (either intentionally or unintentionally) our property, rights, users, or anyone else that could be harmed by such movements. We may disclose or access account data when we believe in good faith that the law demands it and for administrative and other official purposes that we deem necessary to maintain service, and improve our Product.

Children's Online Privacy Protection Act

Cynate do not knowingly collect information about children. Cynate product is expressly created for adults aged 18 years old and older. Kids must ask permission from their parents or guardians in order to install software product from Cynate on their personal computer. We encourage parents and guardians to be familiar with the websites that their children visit. The Federal Trade Commission ("FTC") regulates the means by which web site operators collect & use personal information from children under 13, pursuant to the Children's Online Privacy Protection Act of 1998 (the "Act"). For more information about the Act and children's on-line privacy in general, visit the FTC's website at

California Online Privacy Protection Act

Cynate is committed to prevent the unauthorized access & use of consumer data and is compliant with the California Online Privacy Protection Act.


If you have any concerns or questions about our Privacy Policy, its implementation, or would like a written copy, please feel free to contact us at: If you would like to remove your personal information from the Cynate database, please send an email with the full name and email address you provided upon registration.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. Contacting Us If there are any questions regarding this privacy policy you may contact us using the information below.

Contact us